Frequently Asked Questions

Everything you need to know about your Rinse beauty routine.

Are Rinse products suitable for sensitive skin?

Yes, all our formulas are dermatologically tested and crafted with clean, non-irritating ingredients specifically designed to be gentle yet effective on all skin types.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.

Does Rinse test on animals?

Absolutely not. Rinse is a 100% cruelty-free brand. We never test our products or ingredients on animals, nor do we work with suppliers who do.

Can I change or cancel my order after it's placed?

We process orders quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately if you need to modify your order.

Are your packaging materials recyclable?

Sustainability is core to our mission. Our bottles are made from 100% PCR (Post-Consumer Recycled) plastic, and our shipping boxes are fully recyclable and FSC-certified.